The rapid growth of smartphone and other connected devices usage created a huge volume of data. This indicates the era of Big Data, and it became a ubiquitous part of the telecom sector. At this time, Our client, a prime telecom company, has decided to outsource its infrastructure/data centre management and application monitoring. With plenty of infrastructure/ data centre management experience, clubbed with certifications such as ISO 27001 & PCI Level 1 and pricing strategy considering symbiotic association over the long term, helped NDimensionZ win the contract beating the competition. NDZ successfully delivered with onsite staff for its 24/7 operations, and the project ran exceptionally well.
- Client insisted for a complete onsite monitoring and maintenance service.
- Any downtime in infrastructure/ application in business hours (9am to 9pm) was supposed to create huge revenue loss (given the size/ volume)
- NDZ had to meet tough Service Level Agreements (SLAs)
NDZ with its extensive experience in infrastructure and application management, is well versed in creating SOP specific to project. NDZ indeed not only the manpower to work from client data center, but also formulated SOP for the specific monitoring requirement.
An experienced hand was assigned as team lead. With a 24X7 team under him, he managed to deliver promptly the 24X7 operations delivery. Team was instrumental in,
- Building a synergy with client and NDZ.
- Abiding to ITSM principles and exceeded expectations of client.
The engagement started at a point where the client was in a perplexed mode on how to do the surveillance and management of Level 1 operations . NDZ has just taken that headache away and well managed all the monitoring and required escalation process. From the clients perspective, the platform helped them to create an incremental revenue too. Also we gave our client the confidence to run in excess of 1000 campaigns in a day, from an initially envisaged 300-400.